Challenge
A critical incident on the client's own infrastructure meant every SimCorp environment had to move urgently to a new domain and server estate, at a major institutional investor managing more than $100 billion in assets. Four business-critical environments supported more than 60 users across trading, investment operations, accounting, settlement and reporting. Beyond the technical work, the binding constraint was coordination: seven teams across three organisations, with a live implementation project running on the same platform in parallel.
Approach
Acted as the single point of accountability for seven teams across three organisations: SimCorp's AMS, Customer Care and Project Implementation teams, plus the client's own and third-party teams
Ran the migration and stabilisation of all four environments as one programme rather than parallel workstreams, alongside the live implementation project
Took ownership of the complex, high-impact issues the migration surfaced, leading root-cause investigations through to permanent fixes
Strengthened monitoring and operational controls during stabilisation, reducing risk across the platform
Impact
Zero critical business outages across all four environments, throughout migration and stabilisation
Completed in about a month, with daily trading, investment operations, accounting, settlement and reporting continuing uninterrupted for more than 60 users
The client emerged with a more resilient, better-protected operating environment than before the incident
Strengthened SimCorp's position as a trusted advisor during a highly sensitive event
